Innovative, reliable, dedicated and detail oriented Delivery Focused Manager with proven track record in Business – IT (BIT) partnership; IT demand management; BIT alignment; global IT operations management as well as organization development & capability building. Hands on Experience of service design, development, transition & run of IT services from business process blueprints to requirements gathering; process re-engineering; Solution & Architecture Design in highly regulated and controlled Pharmaceutical Production and Commercial concerns. Equipped with the ability to work with local, regional & global business leaders and managing multicultural, cross-continental Business and IT teams across Oceania, APAC, Middle East, Europe and Americas. Experienced service manager with experience in dealing with out-sourced Partners & other vendors, government authorities (Tax Authorities, Health Departments) & private agencies.